Resume | Laura Manjarres

Laura Manjarres

Business Management Profesional

Throughout my career, I have honed my skills across a variety of industries, including hospitality, health, and retail, allowing me to adapt and deliver effective solutions in diverse environments. I excel in creating and designing strategies that align with both marketing and business goals, utilizing data to generate actionable insights and deliver personalized customer experiences. With a keen attention to detail, creativity, and strong communication skills, I am adept at presenting data, results, and strategies in a persuasive manner to drive business success and solve complex challenges.

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EXPERIENCE

Operation Manager

Cafe Landwer Yorkdale

December 2022 to Present

Managed daily operations, ensuring efficient service and high customer satisfaction.
Supervised and trained staff, creating engaging training materials to improve service and product knowledge.
Enhanced internal communication strategies.
Addressed customer complaints and special requests, enhancing satisfaction.
Ensured compliance with quality control, health, and safety standards.
Developed internal communication materials to streamline operations.
Used leadership and problem-solving skills to boost revenue and foster customer loyalty.
Implemented systems and data to improve operational efficiency and workflow.

Showroom Manager / Marketing strategist

Whilelmina Sales

January 2023 to October 2023

Collaborated with the sales team to increase showroom traffic and sales.
Maintained showroom presentation, ensuring alignment with brand identity and market trends.
Created and executed digital marketing strategies using Mailchimp and Canva to boost brand visibility and engagement.
Supported digital content creation for social media.
Managed inventory and financial tracking using QuickBooks.
Planned and executed showroom events, including launches and client previews.
Handled customer complaints, acting as the primary point of contact between buyers and the brand.
Managed showroom operations, ensuring an engaging experience for buyers and clients.

Marketing Analyst

Managed social media, email, and SMS campaigns to increase engagement and conversions.
Contributed to 360° marketing strategies for internal and external projects.
Optimized marketing tools and strategies to align with sales team goals.
Served as primary liaison with creative/media agencies for effective communication.
Analyzed client database with Power BI to improve marketing and data accuracy.
Delivered presentations on new projects and campaign performance insights.
Led the initial phase of the company’s rebranding, creating a unified brand identity.